This Privacy Policy describes how GenuineTechlab Pvt. Ltd. ("GenuineTechlab", "we", "us", or "our") collects, uses, shares, and protects information in relation to our website genuinetechlab.com and our products including organicbazaronline.com and consultwithastro.com (collectively, "Services"). By accessing or using our Services, you agree to this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
- Account Information: Name, email address, phone number, password when you create an account
- Profile Information: Profile picture, bio, location, preferences
- Payment Information: Billing address, payment method details (processed securely via payment gateways; we do not store card numbers)
- Communications: Messages, feedback, support requests, and responses to our surveys
- Transaction Data: Order history, purchase records, consultation records
1.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, features used, time spent, click patterns
- Location Data: General geographic location based on IP address
- Cookies & Tracking: Cookies, pixel tags, and similar tracking technologies
- Log Files: Server logs, error reports, performance data
1.3 Information from Third Parties
- Social media platforms (if you log in via Google, Facebook, etc.)
- Payment processors (transaction status, fraud signals)
- Analytics providers (aggregated user behavior data)
2. How We Use Your Information
We use the collected information to:
- Provide, operate, and improve our Services
- Process transactions and send transaction-related communications
- Verify your identity and prevent fraud
- Send service updates, security alerts, and support messages
- Personalize your experience and content recommendations
- Analyze usage patterns to improve product features
- Comply with legal obligations and enforce our terms
- Send promotional communications (with your consent, unsubscribe available)
- Facilitate astrologer-user consultations on ConsultWithAstro
- Process vendor and buyer transactions on OrganicBazarOnline
3. Sharing of Information
We do not sell your personal information. We may share it with:
- Service Providers: Cloud hosting, payment processors, email services, analytics — bound by confidentiality agreements
- Business Partners: Astrologers on ConsultWithAstro (limited to consultation context), verified vendors on OrganicBazarOnline (limited to order fulfillment)
- Legal Compliance: Courts, government authorities when required by law or legal process
- Business Transfers: In case of merger, acquisition, or asset sale — with notice to you
- With Your Consent: Any other sharing will be with your explicit consent
4. Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Essential Cookies: Required for the website to function (login sessions, security)
- Analytics Cookies: Google Analytics to understand how users use our products
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: With your consent, for personalized advertising
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
5. Data Security
We implement industry-standard security measures to protect your data:
- SSL/TLS encryption for all data in transit
- AES-256 encryption for sensitive data at rest
- Secure payment processing via PCI-DSS compliant gateways (Razorpay, Stripe)
- Regular security audits and penetration testing
- Access controls — only authorized personnel can access personal data
- Two-factor authentication for internal systems
While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide Services. We may retain certain data longer for:
- Legal compliance (financial records: 7 years as per Indian law)
- Dispute resolution
- Enforcement of agreements
Upon account deletion, we anonymize or delete personal data within 30 days, except where legally required to retain it.
7. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Portability: Request transfer of your data in a machine-readable format
- Opt-out: Unsubscribe from marketing emails at any time
- Withdraw Consent: Where processing is based on consent, you may withdraw it
To exercise these rights, email us at privacy@genuinetechlab.com
8. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that we have collected data from a child under 18 without parental consent, we will delete it immediately. Contact us at privacy@genuinetechlab.com if you believe we have received such information.
9. Third-Party Links
Our website may contain links to third-party websites (including our product platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
10. Payment Gateway Data
All payment transactions on our platforms (OrganicBazarOnline, ConsultWithAstro) are processed by third-party payment gateways including Razorpay and/or Stripe. We do not store complete card details. Payment processors comply with PCI-DSS standards. Please review their respective privacy policies for details on how they handle payment data.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or prominent notice on our website. Continued use of our Services after changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.
12. Governing Law
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, and applicable rules thereunder. Disputes arising from this policy shall be subject to the jurisdiction of courts in India.
13. Contact Us
For privacy-related questions, concerns, or to exercise your rights, contact our Data Protection Officer:
- Email: privacy@genuinetechlab.com
- General: info@genuinetechlab.com
- Website: Contact Form
- Company: GenuineTechlab Pvt. Ltd., India